Managing Difficult Situations

Managing Difficult Situations Workshop

Understanding different communication styles, assessing risk and safe work practices.

About This Workshop

This 1-day workshop is designed to assist Aboriginal staff in developing skills to more confidently manage challenging situations that may arise in and outside of the workplace, in a positive and productive way.

Course topics include:

  1. Developing an understanding of personal values and their potential impact on others
  2. Identifying differing communication styles and personal reactions
  3. Learning about conflict and how to reach positive outcomes
  4. Gaining an understanding around assessing risk and implementing safe work practices
  5. Understanding compassion fatigue and its effects
  6. Developing personal skills to manage self care when working with individuals and/or families with complex needs